Sunday 27 March 2016

Tom-N-Jerrys Boats Provides Service and Repairs

Boaters and fishermen all over North America have discovered that Tom-N-Jerrys Boats not only sells great boats, but also offers a host of service and repair options. If you have a new or used watercraft, even if it was not purchased through them, they are able to handle your service or repair needs. With the ability to order parts that are not in stock normally, your boat will be back on the water in no time.

The mechanics and technicians on the lot can winterize your boat and engine, provide routine maintenance, or even completely rebuild your engine from scratch. This works is accomplished in one of their ten large service bays, totaling more than fourteen thousand square feet of work space. A brand new parts department sells a variety of the most common parts, with access to thousands more through an excellent ordering system.

Additional services offered are outboard motor maintenance, inboard motor maintenance, and trailer maintenance and rebuilding. The technicians can repaint the bottom of your boat, and offer a selection of protective coatings that are ideal for fresh or saltwater use. They are also able to rebuild or correct physical damage to your hull, on both aluminum and fiberglass construction. Tom-N-Jerrys Boats is open six days a week, and will make appointments for Sundays. This means there is no reason to wait to get your precious boat fixed and back out on the ocean or lake. If you are in need of service or repair, contact them today to learn more.

Thursday 17 March 2016

Tom-N-Jerrys Boats -The Keys to Providing Services to Tourists

Due to its location near the San Juan Islands, Tom-N-Jerrys Boats provides its services to a number of tourists who are looking to explore the local area. There are a number of things that businesses need to keep in mind when catering to tourists, including all of the following.

Have Local Knowledge
In many cases, a tourist will ask questions about the local area, including any sights that you recommend they should see. Ensure that all of the company’s staff are able to answer these questions, ideally in a way that promotes your services at the same time. For example, if you offer boat rental services, be sure that your staff are aware of some of the most interesting routes for boating, which will allow them to segue into offering the company’s services.

Be Patient
If your company is more used to dealing with local clientele, it can sometimes be a little difficult to handle tourists who are not as aware of the company or the services that it offers. This can be compounded if the customer has difficulty speaking the language. As such, staff need to ensure they exercise patience at all times, being polite with the customer and trying to offer them everything they need.

Provide an Attractive Service
Most tourists won’t want to spend ages looking for services that will help them to enjoy their experience, which is why you will need to cater your services to make things as easy as possible for them. Tom-N-Jerrys Boats recommends taking some time to think about what such customers may require, allowing you to adjust your services accordingly.

Wednesday 9 March 2016

Tom-N-Jerrys Boats - The Importance of Proper Staff Training

Tom-N-Jerrys Boats prides itself on the fact that all of its staff are boating enthusiasts, but this isn’t always enough to provide the best possible service to customers. This is why staff training is so important, be it in terms of providing excellent customer service or ensuring that the technical team is able to handle any issues that are brought to them.

Knowledge

Every customer that walks into your shop expects the staff to have expertise in the service that they are providing. Failure to provide this knowledge may lead them towards the competition, so staff training is essential in this regard. Of course, it is impossible for a staff member to know everything. Customer service representatives won’t possess the technical knowledge of your mechanical team and vice versa. However, a good working knowledge that can be backed up by referring to more specialized members of staff keeps a customer hooked and makes them more willing to work with the company.

Improving Confidence

The confidence that your staff has in the service that they are providing can play a large part in the customer’s decision about whether or not to continue using your services. If your staff members appear nervous or shaky about your service, customers will quickly pick up on this and start considering other options. Tom-N-Jerrys Boats find that properly trained staff is not only more knowledgeable, but are also more motivated when it comes to providing the service required. This is often due to the fact that they are confident in what they do thanks to the training they have received.

Monday 7 March 2016

Tom-N-Jerrys Boats - Tips for Buying a Used Boat

In addition to specializing in and selling brand new boats, Tom-N-Jerrys Boat Center also offers a wide range of used boats to their customers. These boats are usually ideal for first time buyers who are looking to get into boating but are wary of making the financial commitment that a new boat requires. However, there are a number of things that customers must keep in mind when purchasing a used boat.

Decide on the Boat Type
There are many different types of boats out there, so you need to know which is right for you. Consider the activities that you will be doing and the waters you will be boating. If you are still uncertain, try consulting an expert.

Get Prices
Unless you completely trust your supplier to be fair with pricing, it is a good idea to get a range of quotes so that you gain a handle on how much you will expect to pay on average. This allows you to weed out companies that charge too much, and those who charge so little that the price seems unrealistic.

Talk to the Dealer
Establish a relationship with your dealer before making a purchase, instead of just rushing right into it. This will allow you to take your time and make use of their knowledge, while also opening up the opportunity to ask questions about the boat, such as why it was sold in the first place.

Take it on the Water
Tom-N-Jerrys Boats always recommends that those buying a used boat should take it out on the water before committing. Not only will this give you a feel for the boat, but it will also allow you to identify any issues that might not be obvious when simply viewing it.

Thursday 3 March 2016

Tom-N-Jerrys Boats - The Importance of Expertise

In a specialized industry like boating, shopping from a company that has plenty of expertise can be the difference between getting the boat that’s right for you and purchasing a clunker that you will never go boating in. Tom-N-Jerrys Boats is able to offer that expertise and has highlighted the following reasons as to why this knowledge is so important for their customers.

Differentiating Your Service

Customers always have a number of different options to pursue when making any purchase, which is why it is so important to differentiate yourself from the competition in any way possible. Having superior expertise is a way to do this, as it allows you to market yourself as the most knowledgeable company around. This not only hooks new customers who have never used a service like yours in the past, but also keeps existing customers loyal as they know where to look if they need a little outside expertise.

Trust

Once you have established yourself as a company that offers expertise in a field, you will find that it is much easier to build trust with your customers. This is important when it comes to creating customer loyalty, but it is also something that needs to be maintained. As such, improving your expertise and moving with the times ensures that you always offer the best possible advice, which is of value to any customer.

Service

With expertise comes the ability to help inform a customer’s purchase. Tom-N-Jerrys Boats has found this to be vital when improving customer satisfaction levels, as it allows their staff to quickly identify what a customer is looking for and what they need to do in order to satisfy their needs.