Due to its location near the San Juan Islands, Tom-N-Jerrys Boats
provides its services to a number of tourists who are looking to explore
the local area. There are a number of things that businesses need to
keep in mind when catering to tourists, including all of the following.
Have Local Knowledge
In many cases, a tourist will ask questions about the local area, including any sights that you recommend they should see. Ensure that all of the company’s staff are able to answer these questions, ideally in a way that promotes your services at the same time. For example, if you offer boat rental services, be sure that your staff are aware of some of the most interesting routes for boating, which will allow them to segue into offering the company’s services.
Be Patient
If your company is more used to dealing with local clientele, it can sometimes be a little difficult to handle tourists who are not as aware of the company or the services that it offers. This can be compounded if the customer has difficulty speaking the language. As such, staff need to ensure they exercise patience at all times, being polite with the customer and trying to offer them everything they need.
Provide an Attractive Service
Most tourists won’t want to spend ages looking for services that will help them to enjoy their experience, which is why you will need to cater your services to make things as easy as possible for them. Tom-N-Jerrys Boats recommends taking some time to think about what such customers may require, allowing you to adjust your services accordingly.
Have Local Knowledge
In many cases, a tourist will ask questions about the local area, including any sights that you recommend they should see. Ensure that all of the company’s staff are able to answer these questions, ideally in a way that promotes your services at the same time. For example, if you offer boat rental services, be sure that your staff are aware of some of the most interesting routes for boating, which will allow them to segue into offering the company’s services.
Be Patient
If your company is more used to dealing with local clientele, it can sometimes be a little difficult to handle tourists who are not as aware of the company or the services that it offers. This can be compounded if the customer has difficulty speaking the language. As such, staff need to ensure they exercise patience at all times, being polite with the customer and trying to offer them everything they need.
Provide an Attractive Service
Most tourists won’t want to spend ages looking for services that will help them to enjoy their experience, which is why you will need to cater your services to make things as easy as possible for them. Tom-N-Jerrys Boats recommends taking some time to think about what such customers may require, allowing you to adjust your services accordingly.
